Careers

The Residence Advsior will be responsible for providing support and guidance to our residential international students.  They will live onsite with our students and be available to assist them outside of school opening hours. They must assist the school to ensure that quality standards in the residence match with the requirements of our students.  Accommodation will be provided free of charge but the role is not salaried.

ROLE and RESPONSIBILITIES:

Main

• Welcoming and checking in new arriving students
• Ensuring that rooms are clean and ready for new students to move in
• Giving a short induction for new students explaining residence rules and expectations
• Dealing with on-site student issues as they arise
• Reporting maintenance issues to the building supplier
• Ensuring curfew checks are done for students under the age of 18
• Ensuring that weekly room checks are carried out and paperwork collected
• Maintaining quality standards by ensuring that students are respecting the residence rules
• Assisting with check out for departing students
• Taking part in an emergency phone rota to ensure 24-hour availability in responding to student issues in the residence
• Running occasional onsite activities for students
• Helps greets new students on their first day as part of their school induction
• Promote a customer service focused culture across the school which results in student retention.
• Remains available throughout the day for questions from students regarding their courses, accommodation, and general
• Helps to manage problems or complaints efficiently and effectively with support from the Head of Student Services, Student Services Manager, Head of School, Campus Coordinator and wider
• Offers responses to students in a timely manner
• Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction
• Manage post-arrival service issues and liaise with central staff as
• Actively assess and monitor the impact of Student Services across the school, making constant improvements based on feedback and anticipated changes in the

Activity Programme

 Helps to deliver the school’s weekly activity calendar, in conjunction with other members of the team.

• Designs and updates new activities and excursions for the calendar each week and maximises student
• Create content for the school’s social media accounts and blogs based on the activity programme

Welfare

•  Actively help on welfare information and advice to all
• Maintain accurate records of all interventions and student information
• Actively publicise support and welfare services to all students and staff
• Provide advice and assistance to all students pre and post arrival
• To a point of contact for Students regarding welfare
• Undertake any available training to further knowledge and skills
• This schools’ recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

• B2 level in English (essential) and another language (desirable)
• Excellent administrative and organisational skills
• Professional telephone manner combined with a high level of spoken and written English
• Excellent communication skills
• Excellent team worker with the ability to negotiate and compromise whilst taking into account the views of others
• Accuracy, attention to detail and a methodical approach
• Ability to multi-task and deliver against a number of priorities
• Good working knowledge of Microsoft Office packages
• Ability to find and present solutions to achieve customer satisfaction
• Ability to demonstrate international and cultural sensitivities

We are looking for people with the following behaviours and attributes:

•  Confident, enthusiastic, empathetic, and friendly
• Flexibility and a positive attitude
• Professional appearance
• Approachable and friendly manner
• Goes the extra mile
• Takes ownership
• Address issues positively
• Communicate
• Are active listeners
• Are respectful and value students, parents and other customers

OTHER INFORMATION

The Residence Advisor will also be expected to demonstrate their commitment:

• To EP’s values and regulations, including equal opportunities
• EP’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of English Path’s Environmental
• To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the

As a teacher, you are responsible for engaging students in the learning processes to ensure learner outcomes are maximised and the students have interesting, enjoyable lessons. English courses may include (but are not limited to) General English, ESOL, IELTS and Cambridge exam preparation, Business, Finance and EAP/ESP. EFL teachers may be asked to teach on any one of our courses depending on experience and qualifications.

You may also be responsible for occasionally helping develop materials and documents, testing students and planning and/or leading social programme activities and CPD sessions.

• All aspects of planning, delivering, and assessing student work, appropriate to the
• course and to the type of students, ensuring that all learning outcomes are met.
• Keeping an accurate record of student attendance and other administrative duties as agreed with your line-manager.
• Develop, update, and improve course materials as appropriate.
• Use a variety of learning and teaching methods/materials including live online learning.
• Attend meetings as required, to contribute to the decision-making process and to develop productive working relationships within the various teams you will be engaged with.
• Teachers are expected to be on site no later than 15 minutes before the start of their first lesson.
• Teachers will have regular meetings with an Academic Manager to set objectives and measure progress towards those objectives.
• A full induction will be provided to all new teachers, and regular training will be offered.
• All teachers are expected to attend monthly CPD sessions, and DELTA qualified teachers will be asked to run development or training sessions as required
• Take on other responsibilities as required to support the work of English Path Language Schools/GBS.

Welfare

• Help provide emotional and pastoral care for all students and promote their mental and physical wellbeing at all times.
• Be aware of prevent duty which aims to safeguard vulnerable individuals from being drawn into terrorism and report any concerns to the Prevent lead and or safeguarding lead.

•  Teaching qualifications: DELTA, Trinity Dip TESOL or equivalent at Master’s level
• Minimum Bachelor’s degree in any subject
• Demonstrable experience for similar courses
• Structured and creative approach to lesson planning
• A desire to continue to develop professionally and help support and develop less experienced teachers.
• Experience providing support and feedback
• Experience with distance learning and supporting learners both online and face to face.
• Ability to work with classroom technology with ease and creativity.
• Professional conduct in all interactions with staff and students.
• Flexibility and a positive attitude
• Attention to detail and accurate reporting.
• Ability to maintain thorough and organised student records.
• Ability to work under pressure, plan and prioritise own workload to meet tight deadlines.
• Highly motivated and able to work with minimum supervision.
• Excellent communication skills.
• Ability to work with diverse groups of people and enthusiasm and commitment to working as a team

The teacher will also be expected to demonstrate their commitment:

• to EP values and regulations, including equal opportunities policy.
• the EP’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of EP’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives for our higher education, pathway programmes and English language courses. You must be comfortable with working within a dynamic and fast-paced sales cycle environment, making cold calls, developing GBS English School’s channel of partners, qualifying prospects and converting enquiries to sales. Most importantly, we are looking for a committed team player who will fit in with the GBS organisational culture in this client facing role. You will provide a caring approach to all of your customers ensuring a personalised and positive experience

Key Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold

            calls and emails.

• Understand customer needs and requirements.
• Proactively target students through in country marketing channels.
• Convert enquiries to sales and achieve monthly booking and revenue targets.
• Liaise with academic departments and other administrative offices.
• Maintain an awareness of UK developments in English language and the HE sector.
• Work closely with members of the Marketing team as and when required including publications, promotions, market research, events and PR activity.
• Liaise with colleagues in all relevant departments such as student services and admissions to ensure a seamless customer journey.
• Keep up to date with developments in the schools’s course offering, fees, visa regulations, visa fees, medical or any other requirements as well as advice and guidance sought by enquirers and applicants such as the initial application cycle, processing time and clearing processes.
• Take an applicant-first approach to enquiry handling and customer services, putting the needs of the student at the heart of all our activity and ensuring a tailored approach based on the individual’s requirements.
• Support the College’s enquiries for UK and Dubai - International applicants, dealing with telephone, email, live chat, social media and face-to-face course enquiries in a timely and professional manner to ensure the delivery of an efficient, customer-focused service for prospective students.
• Visit partners and attend student recruitment fairs in relevant countries.

• Eligibility to work in the UK
• Proven ability to work within a team and autonomously.
• Proficiency in English
• Fluency in at least one foreign language essential
• Strong phone presence and experience
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Experience in International Education or English Language sector essential
• Experience in for-profit education industry essential
• Experience with cross-cultural or international business relationships a plus
• Able to deliver and address persuasive presentations to a wide range of audiences.
• An understanding of cultural sensitivity, tact and diplomacy with the ability to remain calm in difficult situations.
• Evidence of working collaboratively with colleagues, where shared insights, priorities and activities have been developed and contributed to a plan or strategy.
• Actively seeking and acting upon feedback to improve as a professional.
• Ability to work overseas, and to work flexible and unsocial hours as required, including early mornings, evenings and weekends.

Qualifications

• Bachelor’s degree or relevant professional qualification

The Business Development Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Introduction

• You may only apply for an internship with us if it is a requirement of your college, school or university course.
• This is an unpaid internship; we will cover your lunch and travel expenses (allowance pre-set).
• The minimum period is three months and maximum is six months
• We will need a minimum of 25 hours per week commitment.
• You will need to be enthusiastic, confident and friendly, we will teach you everything else!

What you will do

•  Learn how to source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Proactively target students through in country marketing channels.
• Learn how to convert enquiries to sales and achieve monthly booking and revenue targets.
• Understand about how academic departments and other administrative offices work together
• Work closely with members of the Marketing team as and when required including publications, promotions, market research, events and PR activity.
• Liaise with colleagues in all relevant departments such as student services and admissions to ensure a seamless customer journey.
• Look after the social media accounts for the English Path school you are based at.
• Help the Student Services Officer to run the Activity Programme, you will take part and have the opportunity to discover the city and all it has to offer!

• Eligibility to work in the UK
• Proven ability to work within a team and autonomously.
• B2+ Level in English
• Fluency in at least one foreign language essential
• Strong phone presence and experience
• Excellent verbal and written communications skills
• Strong listening and presentation skills

All staff at English Path, are also expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Introduction

• You may only apply for an internship with us if it is a requirement of your college, school or university course.
• This is an unpaid internship; we will cover your lunch and travel expenses (allowance pre-set).
• The minimum period is three months and maximum is six months
• We will need a minimum of 25 hours per week commitment.
• You will need to be enthusiastic, confident and friendly, we will teach you everything else!

What you will do

• With the Student Services Officer you will be the first point of contact for inbound calls and emails.
• Greets new students on their first day as part of their school induction programme.
• Promote a customer service focused culture across the school which results in student retention.
• Remains available throughout the day for questions from students regarding their courses, accommodation, and general wellbeing
• Respond to walk-in and locally received telephone enquiries in reception.
• Assist other administrative colleagues in collecting student attendance data, communicating with absentees and keeping the school’s system up to date with all student information.
• Ensure service level agreements are met at all times, both internally and externally
• Deal with visitors or guests as and when required as per the Schools policy.
• Prepares welcome packs for new students.
• Ensures the reception area is always tidy.
• Help the Student Services Officer to run the Activity Programme, you will take part and have the opportunity to discover the city and all it has to offer!

• Eligibility to work in the UK
• Proven ability to work within a team and autonomously.
• B2+ Level in English
• Fluency in at least one foreign language essential
• Strong phone presence and experience
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

All staff at English Path, are also expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

The Student Services Officer is a customer-service role that represents the first point of contact for students, staff and visitors, assisting with all aspects of administrative support for the English school programmes. As a member of the Student Services team, the Officer is available at all times for current or prospective students with general enquiries. The role will also focus on ensuring students are in accommodation that best matches their needs and
nurturing strong relationships between the School and all stakeholders. Working closely with the Head of Operations, you will be responsible for seeking out areas where the school could improve on its service delivery proposition and driving and implementing change.

Student Satisfaction

• Greets new students on their first day as part of their school induction programme.
• Promote a customer service focused culture across the school which results in
  student retention.
• Remains available throughout the day for questions from students regarding their
  courses, accommodation, and general wellbeing.
• Helps to manage problems or complaints efficiently and effectively with support from
  the Head of Operations, Campus Coordinator and wider team.
• Offers responses to students in a timely manner
• Ensure student feedback is obtained in order to maintain the highest levels of student
  satisfaction
• Manage post-arrival service issues and liaise with central staff as appropriate.
• Actively assess and monitor the impact of Student Services across the school,
  making constant improvements based on feedback and anticipated changes in the

General Administration

• Respond to walk-in and locally received telephone enquiries in reception.
• Assist other administrative colleagues in collecting student attendance data,
  communicating with absentees and keeping the school’s system up to date with all
  student information.
• Ensure service level agreements are met at all times, both internally and externally
• Deal with visitors or guests as and when required as per the Schools policy
• Develop a sound working knowledge of the company database, following the policies
  and processes set out.
• Enrols students for their school onto the CRM as sent by the Business Development

Administrative Duties

• Prepares welcome packs for new students.
• Updates and maintains the School database with student details.
• Checks all students have ID, visas or completed police checks in order to be compliant with UK legislation.
• Updates the School’s bookings system with any course changes.
• Takes payments for any extra classes or social excursions.
• Maintain finance records for each student on the CRM
• Ensures the reception area is always tidy.
• Assists the management team with administrative tasks as required.Ensure that all students have up-to-date contact details, immigration records and a suitable visa to legally study at the school, that all student documents are scanned and uploaded and all passport and visa information is inputted.

Activity Programme

• Oversees the school’s weekly activity calendar, in conjunction with other SSO’s and
  Head of Operations.
• Designs and updatess new activities for the calendar each week and maximise
  student involvement.
• Takes part in at least one afternoon and one evening activity each week.
• Works with teaching staff to ensure all activities are staffed where necessary.
• Create content for the school’s social media accounts and blogs based on the activity
  programme

Experience

• Relevant experience within the Education sector (desirable)
• Experience working in a Customer Service role (essential)

Skills

• Fluent in English (essential) and another language (desirable)
• Excellent administrative and organisational skills
• Professional telephone manner combined with a high level of spoken and written English
• Excellent communication skills
• Excellent team worker with the ability to negotiate and compromise whilst taking into account the views of others
• Accuracy, attention to detail and a methodical approach
• Ability to multi-task and deliver against a number of priorities
• Good working knowledge of Microsoft Office packages
• Ability to find and present solutions to achieve customer satisfaction
• Ability to demonstrate international and cultural sensitivities

We are looking for people with the following behaviours and attributes:

• Confident, enthusiastic, empathetic and friendly
• Flexibility and a positive attitude
• Professional appearance
• Approachable and friendly manner
• Goes the extra mile
• Takes ownership
• Address issues positively
• Communicate proactively.
• Are active listeners
• Are respectful and value students, parents and other customers

The recruitment manager will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.